If you have power from the DC power supply then 99% if dock failures are due to the sound processor or the docking board. If you need a diagnosis send your sound processor and docking board to us and we will run diagnostic tests to see what is faulty. We can then offer the replacement part, repair service or upgrade appropriate to your needs at the prices shown here on in the store. The diagnostic service is free. If the parts you send are functioning then we send them back to you and there is no additional charge. If found to be faulty then the standard fixed-price repair charge applies. (See listing below) Shipping labels and instructions are emailed to you when you place the order. If you are in the UK the best way to send us your processor is by Royal Mail 24/48 recorded delivery service. Simply put the parts in a padded envelope, attach the emailed label and take it to the post office! APPLIES TO ALL BOSE SOUNDDOCK ORIGINAL SHLD7000, SHLD600 and ALL SERIES II controllers. Note repair prices differ for the SoundDock II and Type B processors 309628-xxx.
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