If you have power from the DC power supply then 99% if dock failures are due to the sound processor or the docking board. If you need a diagnosis send your sound processor and docking board to us and we will run diagnostic tests to see what is faulty. We can then offer the replacement part, repair service or upgrade appropriate to your needs at the prices shown here on in the store. The diagnostic service is free. If the parts you send are functioning then we send them back to you and there is no additional charge. Only the return shipping charge applies to this listing. Shipping labels and instructions are emailed to you when you place the order. APPLIES TO ALL BOSE SOUNDDOCK ORIGINAL AND SERIES II SHLD7000 series controllers.
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